tag:blogger.com,1999:blog-5026183614309045932009-04-26T17:09:22.095+10:00Enterprise and multi-site organisations ...... Problem-solving and performance-resilience blog ...... http://www.systemic-resilient-precision.biz/Kimmareenoreply@blogger.comBlogger21125tag:blogger.com,1999:blog-502618361430904593.post-60110364326546580012008-11-03T08:11:00.000+11:002008-11-01T20:37:06.196+11:00

Thank-you for taking the time to send in your thoughts on this Blog.The recommendations, after careful consideration of ALL points of view, are:-have more root cause analysis case studies of topical incidents-the links to download sites for reports on incident investigations is good-introduce articles that document new theories and perspectives on systems thinking; problem solving and performance

Kimmareenoreply@blogger.com0tag:blogger.com,1999:blog-502618361430904593.post-61723300704767158982008-09-22T10:02:00.009+10:002008-09-22T10:26:32.542+10:00

“Clearly the Government needs to stop dithering and politicking in the face of this full-blown financial crisis and breakdown of regulatory framework. It needs to get bipartisan support and quickly set up an inquiry staffed with the best minds available and briefed on how to best handle the avalanche of collapses that is upon us. New laws, new regulators, new people and a new approach are

Kimmareenoreply@blogger.com0tag:blogger.com,1999:blog-502618361430904593.post-1385114145597615332008-09-15T09:41:00.008+10:002008-09-15T09:51:46.472+10:00

The United Nations Environment Program and AusAid have released a study that estimates the cost of the East Java clean-up cost to Santos could be as much as 10 times higher than has been reported to the Stock Exchange.The front page of the Financial Review reports today that the new estimated clean-up cost is now in the order of A$830 Million.Santos has not admited liability for the drilling

Kimmareenoreply@blogger.com0tag:blogger.com,1999:blog-502618361430904593.post-40395186444170541562008-09-04T12:46:00.006+10:002008-09-04T12:52:11.753+10:00

Executives recognise that complexity is hurting their businesses growth prospects and is driving up costs was the findings of an extensive Bain & Co study. Complexity is considered a critical issue for over 70% of the executives surveyed.The biggest part of the challenge for service companies is identifying the real cost of complexity and then eliminating it for reduced costs and more strategy

Kimmareenoreply@blogger.com0tag:blogger.com,1999:blog-502618361430904593.post-90900157736798877332008-09-01T17:06:00.007+10:002008-09-01T18:56:33.756+10:00

The Australian newspaper reported today that “The Civil Aviation Safety Authority has ordered Qantas to improve its aircraft maintenance systems to head off "emerging problems" after a special review found the airline was failing to meet its own standards.”At first this seems to intimate that Qantas aircraft maintenance is failing but in the same report it notes CASA did not find an increase in

Kimmareenoreply@blogger.com0tag:blogger.com,1999:blog-502618361430904593.post-44491171493572037432008-08-28T06:29:00.003+10:002008-08-28T06:29:00.247+10:00

An e-bay computer purchased for £35 ($75.00) came with the added bonus of bank records for 1 million American Express, NatWest and the Royal Bank of Scotland customers.The bank records included bank account numbers, phone numbers, mothers' maiden names and signatures.The surplus computer sold on e-bay did not belong to any of the banks but belonged to Mail Source, a data processing company which

Kimmareenoreply@blogger.com0tag:blogger.com,1999:blog-502618361430904593.post-41725148204409808172008-08-25T10:25:00.007+10:002008-08-25T10:35:00.445+10:00

If you were flying American Airlines during the busy Christmas period you were most likely very happy if your plane got off on time and grateful that you made it to your Christmas parties on time.If you knew they were able to be so available and meet their schedule because they had delayed their maintenance of the airplane you may have been just as happy to wait a couple of hours.CBS News reports

Kimmareenoreply@blogger.com0tag:blogger.com,1999:blog-502618361430904593.post-46469053834248946302008-08-21T09:44:00.007+10:002008-08-21T09:50:07.261+10:00

While the Privacy legislation that is currently under review (see earlier posts) may be seeking to increase regulation and penalties for SME’s; Justice Gleeson appears to suggest that the boundaries of what is “private” may need to be rolled back; rather than expanded.The National Press Club was the venue for the Chief Justice of the High Court, Justice Gleeson to deliver his final public address

Kimmareenoreply@blogger.com0tag:blogger.com,1999:blog-502618361430904593.post-41957750004149773992008-08-18T10:36:00.008+10:002008-08-18T10:42:41.623+10:00

In April this year it was reported that The HSBC banking group offices in Southampton had lost a computer disc with the details of 370,000 customers.The lost customers' details included their names, dates of birth, and their levels of insurance cover.But you don’t need to lose a disk to have security breach, deleting data from old laptops and servers, when they are disposed of is not as easy as

Kimmareenoreply@blogger.com0tag:blogger.com,1999:blog-502618361430904593.post-22708344827625752982008-08-14T12:08:00.011+10:002008-08-14T12:17:24.031+10:00

The Australian Law Reform Commission yesterday (13 August 2008) released a 2,700 page report recommending changes to the Privacy Act.The impact of the proposed changes on enterprise operations goes way beyond controls on ensuring security when you record credit card details; it impacts on your business process for the collection, storage and use of all information on employees and customers.The

Kimmareenoreply@blogger.com0tag:blogger.com,1999:blog-502618361430904593.post-81004008502324583532008-08-11T11:59:00.006+10:002008-08-11T12:09:11.247+10:00

ABC news reported today “Leading Seaman Michael Bass, 22, was seriously injured while on patrol last year on Thursday Island, off far north Queensland, but was kept on the island for three days without follow-up medical attention.”The family of Leading Seaman Bass reported that a Navy review confirmed appropriate procedures were in place but human error resulted in Leading Seaman Bass waiting 3

Kimmareenoreply@blogger.com0tag:blogger.com,1999:blog-502618361430904593.post-54872417989644557532008-08-07T11:27:00.005+10:002008-08-07T11:31:55.990+10:00

NAB is certainly taking the strategic view in terms of its automation risk management announcing a $1 billion program (over 5 years) to overhaul its technology platforms.We posted during July on the payroll processing failures at Westpac and NAB and that each of these failures impacted on service delivery to millions of people.The overhaul of the technology platform is will position NAB for a

Kimmareenoreply@blogger.com0tag:blogger.com,1999:blog-502618361430904593.post-83763813054521907542008-08-04T12:13:00.005+10:002008-08-04T12:19:43.694+10:00

Today’s Sydney Morning Herald reported that Qantas chief executive Geoff Dixon said “there was no systemic problem behind the three incidents.”This was followed on by CASA spokesman Peter Gibson saying “there is no evidence that safety standards at Qantas are dropping.” Given the last 10 days of media coverage, is this just spin or do the statements stack up against the publicly released facts?

Kimmareenoreply@blogger.com0tag:blogger.com,1999:blog-502618361430904593.post-22390981580256137722008-07-31T07:30:00.002+10:002008-07-31T07:30:01.610+10:00

Only one week after Westpac's computerised processing resulted in double pay or non-payments to over a million customers; it was reported on Wednesday 30 July that, as of 1.40pm, NAB's bulk payment systems had not cleared the processing backlog from the failure to process that occurred on Monday night.Some of the NAB's customers were ensuring that their staff received their pay by resorting to

Kimmareenoreply@blogger.com0tag:blogger.com,1999:blog-502618361430904593.post-646535339233456812008-07-28T11:43:00.005+10:002008-07-28T11:50:51.130+10:00

Monday is certainly not a quiet news day for Australian enterprises. The weekend papers published images of luggage slipping out of a 3 meter hole in the fuselage of a Qantas Boeing 747. Qantas is envied the world over for its exemplary safety record, this is especially commendable given airlines are one of the world’s safest industries. To see such a graphic image from such a high-performance

Kimmareenoreply@blogger.com0tag:blogger.com,1999:blog-502618361430904593.post-7112623768457312592008-07-24T07:30:00.001+10:002008-07-24T07:30:01.253+10:00

The post earlier in the week outlined some common process flows for Lessons Learned Systems.By looking in some detail at just one of these systems we will provide you with tips on the things to consider when you set up the functionality requirements for your automated your Lessons Learned System.The model we will look at in more detail is Model #1 from the earlier post.This post is a closer look

Kimmareenoreply@blogger.com0tag:blogger.com,1999:blog-502618361430904593.post-21722591281265328202008-07-21T07:30:00.000+10:002008-07-20T21:11:20.444+10:00

The local Australian mining and engineering sector is currently booming. The cyclical nature of demand for this sector, and the transient nature of the workforce, helps keep the mining sector at the forefront; when it comes to embedding efficiency gains in the business process.There is currently a high level of interest in automating that systemic change through the practical deployment of

Kimmareenoreply@blogger.com0tag:blogger.com,1999:blog-502618361430904593.post-50030290089857649282008-07-17T12:45:00.005+10:002008-07-17T12:52:29.739+10:00

Large Enterprises are increasingly reporting that the biggest threat to achieving their growth targets is the attraction and retention of skilled employees. The Age reported that economists are warning that the No. 1 "success disease" of the Australian economy is skills shortages and associated wages pressure.The longitudinal research by the Gallup Institute has demonstrated significant

Kimmareenoreply@blogger.com0tag:blogger.com,1999:blog-502618361430904593.post-90684100405467844152008-07-14T13:16:00.004+10:002008-07-14T13:22:43.060+10:00

A Process for Prioritising the rapidly escalating annual IT SpendFailing to keep up with technology can be competitively fatal, but technology annual spend is just like all business decisions; it requires a process, the business case needs to support an informed decision that allows priorities to be set based on a justifiable ROI.Andrew MacAfee, an associate professor at Harvard, noted that the

Kimmareenoreply@blogger.com0tag:blogger.com,1999:blog-502618361430904593.post-1357678335633951582008-07-10T11:31:00.014+10:002008-07-11T13:29:30.696+10:00

A systematic way to analyse and respond to ambiguous signals of impending crisisWhile the Newspaper reports may make it appear that Apache Energy management have demonstrated management behaviour that is less competent than other organisations; even if it is all proven to be true, their behaviour many not be that unusual. In fact this type of behaviour is often the norm for large enterprises;

Kimmareenoreply@blogger.com0tag:blogger.com,1999:blog-502618361430904593.post-82164131561859644382008-07-07T07:23:00.007+10:002008-07-10T12:31:34.448+10:00

Tens of thousands of people were either double paid or missed out on getting their pay due to a processing error by Westpac Bank.Westpac is reported to have confirmed that a “processing error” caused $1 billion of incorrect transactions to be processed on their computerised pay-roll & Direct Debit system.The Sydney Morning Herald reported that the Finance Sector Union Spokesman attributed the

Kimmareenoreply@blogger.com0